1&1 Kundenservice, Kaufmännischer Bereich: International Support Manager (M/F) - for our brands mail.com and GMX international, Karlsruhe
For our location in Karlsruhe we are looking for a:

International Support Manager (M/F) - for our brands mail.com and GMX international

Reference ID: KA-DGoo-1703059

Your Tasks:

We are seeking to hire you as an addition to our 2nd level technical support for the international french and english speaking e-mail service of mail.com and GMX International (.com/co.uk/.fr/.es):

  • Your core duties involve replying to customer inquiries, explaining complex, technical information in a simple and understandable language.
  • Analyzing customer feedback and forwarding it collectively to product management with initial suggestions for product optimization.
  • You will reproduce technical issues reported by our customers and document them as bugs and incidents.
  • In addition, you assist in the identification and implementation of process optimization within the customer service department.
  • You constantly search for process optimization within your work environment. The knowledge exchange with colleagues as well as acting as a liason between the support and other departments comes natural to you.

We Appreciate:

You are a motivated team-player who also enjoys working independently. You have an education in business administration or in the technical field and have ideally several years of applicable job experience in the customer service field.

  • You are a french native speaker and you have fluent written and verbal english skills.
  • You are experienced with internet and e-mail applications and enjoy technical challenges.
  • You have an eye for details without losing sight of the big picture and like to get things done.
  • You have a proven track record of working detail- and goal oriented. You have strong organizational skills and have excellent customer service skills. You enjoy working in a fast paced environment; have excellent communication skills and a positive attitude.

I want to apply now via email

Your application should present a complete picture of you. This includes:

Cover letter

The cover letter is one of the most important elements of your application. Explain as clearly as possible why you’re applying for this specific position at our company. Don’t tell us your life story, just explain what makes you so interesting that we should invite you for an interview. Please don’t forget to include your salary expectations and earliest starting date and/or current term of notice.


Make sure there are no gaps in your education and work record. You should generally begin with your higher education details. Any gaps (e.g. application phase, stays abroad, etc.) must be explained. We are also interested in your language and IT skills, as well as any hobbies.


Please attach all important documents. These include employer references, school leaving, training, and higher education certificates. However, seminar certificates or similar participation documents, often just make your application unnecessarily bulky.


In the case of certain positions (e.g. Website Management), we attach great importance to suitable references or work samples. This will generally be requested in the respective job advertisement.

What do I have to consider when applying by e-mail or using an online form?

The best idea is to pack all of your documents into a single PDF document. This allows us to open everything with just one click. It also ensures that the layout of your documents isn’t altered. The file should be no larger than 5 MB.