1&1 IT Development: User Experience Designer for Customer Care Development, Bucuresti
For our location in Bucuresti we are looking for a:

User Experience Designer for Customer Care Development

Reference ID: RO-AnBa-1712053

Your Tasks:

  • Work collaboratively with Product Owners, Project Managers and Developers, QA Engineers and Management in order to understand or sometimes define needs and business goals.
  • Aid in translating the information into strong requirements.
  • Design concepts (ideate/iterate) for complex enterprise applications and individual features that meet the needs of both users and the business.
  • Build application wireframes/advanced mockups (sometimes prototypes) and help the Development Team to define and test MVPs
  • Understand user flows and be ready to go through the entire process, from validated idea to final UI & Interaction Design.
  • Always provide guidance to all the people involved in the process at any stage of the development process.
  • Partner with the development teams to bring your designs to life following the Agile Development principles.
  • Make adjustments to designs as needed in response to technical requirements and/or limitations.
  • You along with the Product Owners should represent the solid bridge between the users /stakeholders on one side and the development teams on the other.

We Appreciate:

  • Minimum 5 years of hands-on interface design experience.
  • Deep knowledge of design principles
  • Strong communication skills - able to present concepts in a clear and convincing manner to a broad range of audiences (from executives to software developers).
  • Knowledge of the software development process and ability to communicate well with software development teams.
  • Experience working in a collaborative team and working directly with developers for implementation of designs.
  • Fluency in best practices for web-based information architecture and design and a strong knowledge of usability principles and techniques.
  • Good knowledge of user-centered interface design processes, methodology and best practices.
  • Good understanding of implementation tools & techniques: HTML&CSS Coding, Basic JavaScript, Frameworks.
  • Ability to sketch ideas on paper/whiteboards is considered a big plus.

I want to apply now via email

Your application should present a complete picture of you. This includes:

Cover letter

The cover letter is one of the most important elements of your application. Explain as clearly as possible why you’re applying for this specific position at our company. Don’t tell us your life story, just explain what makes you so interesting that we should invite you for an interview. Please don’t forget to include your salary expectations and earliest starting date and/or current term of notice.


Make sure there are no gaps in your education and work record. You should generally begin with your higher education details. Any gaps (e.g. application phase, stays abroad, etc.) must be explained. We are also interested in your language and IT skills, as well as any hobbies.


Please attach all important documents. These include employer references, school leaving, training, and higher education certificates. However, seminar certificates or similar participation documents, often just make your application unnecessarily bulky.


In the case of certain positions (e.g. Website Management), we attach great importance to suitable references or work samples. This will generally be requested in the respective job advertisement.

What do I have to consider when applying by e-mail or using an online form?

The best idea is to pack all of your documents into a single PDF document. This allows us to open everything with just one click. It also ensures that the layout of your documents isn’t altered. The file should be no larger than 5 MB.